FAQ

These are our most asked questions. If you need further help, please email customerservice@zigzagstripe.com or call us directly at 682-587-4241. Our office hours are Monday-Friday, 8am to 5pm CST.

Find Our Most Requested Questions Below

Shipping

These are come of our most requested questions about shipping.

All orders ship in 1-3 business days. We strive hard to ship same day. During high influx of orders like holiday and end of the year sales, ship times can take a little longer.

All orders ship from our warehouse in Arlington, Texas.

Returns

You have 30 days from the day you receive your item(s) to send back the return for STORE CREDIT.  We ask that you look over and and try on items immediately.  

You have 30 days from the day you receive your item(s) to send back the return for STORE CREDIT.   We ask that you look over and and try on items immediately.  

DAMAGES:If you item is damaged upon arrive , please include that in the below information , and if you would like a exchange for the same item or a refund. We will refund you the cost of shipping in store credit.

CLEARANCE: ALL CLEARANCE ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to sender. You will be responsible for paying for the return shipping. We will NOT CANCEL ORDERS OF FINAL SALE ITEMS.

SALE ITEMS: Any items purchased 30% OFF or more are FINAL SALE. This includes any orders placed during ourBlack Friday Sales, Cyber Monday Sales and End of the Year Sales. 

RETURN TO SENDER:If we receive a package that is returned to sender (returned to The ZigZag Stripe) due to being undeliverable because the address is incorrect we will do a return on the items and refund your form of payment. No exceptions. WE WILL NOT REFUND FOR REFUSED PACKAGES.

If your items are eligible for a return, please send them back to us at the below address and include your NAME, EMAIL, PHONE NUMBER and your PACKING SLIP with the items you'd like to return.

The ZigZag Stripe

Attn: Returns

8001 Valcasi Drive Ste 101

Arlington, TX 76001