Contact Us
Thank you for your interest in The ZigZag Stripe. Feel free to reach out to us via phone or email if we can be of assistance with placing an order, needing information on your order status, need to submit for a return and/or any other details we can be of assistance with. We are happy to help!
Email: customerservice@zigzagstripe.com
Call: 682-587-4241
Address: 8001 Valcasi Dr Ste 101, Arlington, Texas 76001
Shipping
All orders are shipped out of our warehouse in Arlington, TX. Please allow 5-7 business days for an order to ship depending on how backed up our warehouse is, our goal is to always get it out sooner! Shipping is ALWAYS FREE!
- Unfulfilled - As soon as your order is placed, it will have this status.
- Processing - The warehouse team has printed your order.
- Label Printed - The warehouse team is picking and packing your order for shipment.
- Fulfilled - Order has shipped, you'll be able to find a tracking number under your order
Returns
Here at The ZigZag Stripe, we know that ordering online can be tough sometimes. As women, we vary in our sizes depending on the fit and we want to make sure that you are satisfied with your purchases. With that said, we've broken down our return policy so it's as easy as possible.
You have 14 days from the day you receive your item(s) to send back the return for store credit on your account, no exchanges are offered due to the high volume of sell outs we have. Please just mail back your item with the following information:
- Your name
- Order #
- Reason for the return -- if the item is damaged, PLEASE let us know! You will be reimbursed for shipping if the item is damaged.
Please mail your return to:
8001 Valcasi Drive Ste 101 Arlington, TX 76001
Please note:
We WILL NOT ACCEPT returns on any item that is washed, worn or smells of perfume or smoke.
If an item is damaged, please just send it back as stated above and let us know what’s wrong with it. We will also reimburse you for the shipping as well.
CANCELLATIONS
Once an order has been placed, we can NOT cancel the order and refund back to your credit card/paypal. The ONLY option is for store credit. This includes if you place an order multiple times by "accident." PLEASE, PLEASE, PLEASE check your order BEFORE you hit submit.