All of our orders ship from our Arlington, Texas warehouse absolutely FREE! Yep, FREE shipping on every single order.
Typically we get orders out within 2-3 business days. We do ask up to 7 business days just in case we've had an influx of orders. Remember, business days do NOT include Saturday and Sunday!
You have 30 days from the day you receive your item(s) to send back the return for STORE CREDIT. We ask that you look over and and try on items immediately.
DAMAGES: If you item is damaged upon arrive , please include that in the below information , and if you would like a exchange for the same item or a refund. We will refund you the cost of shipping in store credit.
CLEARANCE: ALL CLEARANCE ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to sender. You will be responsible for paying for the return shipping. We will NOT CANCEL ORDERS OF FINAL SALE ITEMS.
SALE ITEMS: Any items purchased 30% OFF or more are FINAL SALE. This includes any orders placed during our Black Friday Sales, Cyber Monday Sales and End of the Year Sales.
RETURN TO SENDER: If we receive a package that is returned to sender (returned to The ZigZag Stripe) due to being undeliverable because the address is incorrect we will do a return on the items and refund your form of payment. No exceptions. WE WILL NOT REFUND FOR REFUSED PACKAGES.
Please Note the Following:
We WILL NOT ACCEPT returns on any item that is washed, worn or smells of perfume or smoke. If an item is damaged, please just send it back as stated above and let us know what’s wrong with it. We will also reimburse you for the shipping as well.
ONCE AN ORDER IS PLACED, WE WILL NOT CANCEL THE ORDER.
We will also NOT CHANGE THE FORM OF PAYMENT once the order is placed.
If a full price item goes on clearance within 48 hours of your purchase, we will issue the difference back to you in the form of store credit. This credit will be sent to the email associated with your ZZS account.
If a FINAL SALE item is sent back, you have 30 days to respond whether you'd like to pay return shipping or donate the items. If we do NOT hear from you, we will donate without your consent.
If your items are eligible for a return, please send them back to us at the below address and include your NAME, EMAIL, PHONE NUMBER and your PACKING SLIP with the items you'd like to return.
The ZigZag Stripe
8001 Valcasi Drive Ste 101
Arlington, TX 76001
All orders ship within 2 business days. If we have an influx of orders, it can take up to 7 business days during the holidays.