Here at The ZigZag Stripe, we know that ordering online can be tough sometimes. As women, we vary in our sizes depending on the fit and we want to make sure that you are satisfied with your purchases. With that said, we've broken down our return policy so it's as easy as possible.
Retail Return Policy
When returning an item, please inspect your order IMMEDIATELY.
Please note the following information as we remain very firm on our return policy with all of our customers.
PLEASE NOTE: ALL ITEMS PURCHASED DURING BLACK FRIDAY EVENT AND CYBER MONDAY EVENT ARE FINAL SALE, NO EXCEPTIONS. ALL OTHER ITEMS PURCHASED OUTSIDE THOSE EVENTS, PLEASE SEE BELOW:
- Eligible Returns must be post-marked within 30 days of the date you receive your shipment if purchased between December 1st and December 25th.
- If purchased outside these dates, the standard return policy applies. These items must be postmarked within 14 days of the date you receive your shipment.
- Please see below for any items that were purchased on sale or if your item is eligible for return. Also, items discounted at 30% off or greater will be considered final sale, no exceptions. This includes BOGO sales as well.
- The term "Final Sale" means an item cannot be returned or exchanged.
- Returned items must be unused, unwashed and in the same condition as received for online store credit to be issued.
- Due to the volume of orders and items selling out quickly, we are not able to process an exchange.
- If an item has stains, smells of cigarette smoke, perfume or deodorant, has animal hair or any appearance the garment was worn, the return will be denied. We will contact you to pay to ship them back to you or we will donate them after 30 days.
- Items MUST be returned with the original packaging. ALL shoes MUST be sent back in an exterior, protective shipping box. Your return will be denied if the original box is damaged or taped up.
- Please do not send an item back if you know you damaged it while opening the product. It will be denied.
- All RMA's submitted are under review until the product is received, and you will be notified the status of your return via email within 7 business days.
- As we provide free shipping to you, we do not provide free return shipping.
- We are not responsible for any returns that may be lost or damaged in transit.
- There will be a $5 flat rate restocking fee on each RMA sent back. (does not apply to damaged product) This will be reflected on any RMA submissions starting March 20, 2017.
- Online purchases may only be returned to the warehouse. You CANNOT return merchandise to our store locations.
- Returns must be post-marked within 14 days of the date you receive your shipment. Any returns postmarked after that date will be rejected.
- All shipping costs are non-refundable as they are paid to a 3rd party
- For FULL shipping info, please click here: https://shopzigzagstripe.com/pages/shipping
- Once your return arrives to our warehouse, please allow our returns department up to 7 business days to process your return.
- Once items are received and the RMA is approved, you will receive an email of the status of the return rather approved or denied.
- All approved returns are issued Online Store credit only, and are in the form of an emailed online gift card.
- All denied/rejected returns will be charged shipping to be re-shipped to the customer.
- Due to the high volume of orders coming in without the correct customer information, if you send a return to us without the correct information included, it will be denied. Items that have been denied and are not claimed within 30 days will be donated to the local women's shelter.
Due to expedited processing of orders, once an order is submitted, cancellations are not available. If you have a concern, you can reach our customer service department at 682-587-4241 Monday-Friday 8am-5pm CST.
If you have purchased something in the last 48 hours at full price and the item goes on clearance, please contact email@example.com and we will issue you store credit for the difference.
Sales & Final Sale Items:
Sale items such as: Flash Sales, BOGO, Birthday Sales, Black Friday, Cyber Monday, End of the Year Blowout Sales and anything listed on the site marked down 30% or more are all FINAL SALE. Other items that are final sale include: All jeggings, all One Size Fits Most leggings, camisoles, cami dresses, ANY items in the undergarments collection (such as lace extenders, bralettes, scarves, headbands, hats, belts, purses and jewelry).
Discount Code & Loyalty Reward Policy:
Offers and discount codes are valid online only. Please visit each store's Facebook page for in store promotions. Only one discount code per purchase. Discounts are not valid on clearance items, shoes, previous purchases, or in conjunction with any other offers unless otherwise stated, including BOGO deals and bundles. As a standard discounts cannot be combined with any other offers or promotions. Loyalty Rewards may be redeemed for Discount Code Rewards. They may be used on any regular priced or clearance purchase, and can be used up to one year from the date of issue (one per purchase). However, if Loyalty Points are redeemed for a Loyalty Reward Discount Code, and the item is returned, it is not an option to reimburse the coupon back to the account.
Gift Certificate Policy:
Gift certificates purchased from The ZigZag Stripe online are valid online only. Gift cards are available in the stores for use at any of our brick and mortar stores. Online gift card are sent to the email address requested, however, The ZigZag Stripe is not responsible for failed delivery due to receiving email servers or misspellings. In the event your gift certificate is not delivered, please contact firstname.lastname@example.org to request your gift certificate code.
Again, we would like to THANK YOU for choosing The ZigZag Stripe! If you have any other questions or concerns, please feel free to email us at: email@example.com
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Our classic OSFM cami dress is perfect for comfort and an extra dash of color. This cami dress is a camisole that is soft on the skin and perfect under the rest of your outfit. Wear with our jeggings or skinnies and a cute top.
- Scoop neck
- Non-adjustable spaghetti straps
- Length: 26"
- Color(s) depicted online may differ in person than when viewed on computer screens/mobile devices
- Items will fit differently depending on your body type
- OSFM = One Size Fits Most
- Hand wash
- Fabric content: Nylon/ Spandex