We offer FREE SHIPPING on all retail orders in the United States. Please allow 3-5 business days for processing in our warehouse before your order is marked as fulfilled and is shipped. (Our warehouse is open for business Monday-Friday.) If you upgraded to FAST PASS Processing, your order will be processed within 24 business hours and picked up by USPS. Standard Shipping takes 7-10 business days and Priority Shipping takes 1-3 business days to arrive by USPS.
If you selected local pickup, please wait to receive your confirmation email before coming to the warehouse.
Flash Sales (includes 4th Birthday Sale)
Due to the influx of orders during flash sales, our processing and shipment may take up to 12 business days for your order to ship. Thank you for your patience and understanding.
Lost or Stolen Packages
Once the order leaves The ZigZag Stripe Warehouse and is picked up via USPS or UPS, it's the responsibility of the postal service. We are not responsible for lost or stolen packages. It is the responsibility of the customer to file a report with the appropriate postal service.
If the package was shipped to the wrong address as our mistake, we will resend the package, issue a store credit or refund depending on the situation.