All of our orders ship from The ZigZag Stripe absolutely FREE! Yep, FREE shipping on every single order.
Typically we get orders out within 2-3 business days. We do ask up to 7 business days just in case we've had an influx of orders. Remember, business days do NOT include Saturday and Sunday!
You have 14 days from the day you receive your item(s) to send back the return for STORE CREDIT. We ask that you look over and and try on items immediately.
We will only process your return if you've submitted for an RMA (scroll to the bottom of this page and submit for your return). You MUST include in your package either the print out of your RMA or the information included on a post it note inside. IF WE RECEIVE A PACKAGE WITH NO INFORMATION AND NO RMA INFORMATION YOUR PACKAGE WILL BE PUT TO THE SIDE AND NOT PROCESSED UNTIL YOU'VE COMPLETED THE RMA. ONCE YOU'VE COMPLETED THE RMA YOU CAN CONTACT US AND WE WILL PROCESS YOUR RETURN.
If you item is damaged upon arrive , please include that in the below information , and if you would like a exchange for the same item or a refund. We will refund you the cost of shipping in store credit.
ALL CLEARANCE ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to sender. You will be responsible for paying for the return shipping. We will NOT CANCEL ORDERS OF FINAL SALE ITEMS.
RETURN TO SENDER
If we receive a package that is returned to sender (returned to The ZigZag Stripe) we will do a return on the items and refund your form of payment. No exceptions.
Please Note the Following:
- We WILL NOT ACCEPT returns on any item that is washed, worn or smells of perfume or smoke. If an item is damaged, please just send it back as stated above and let us know what’s wrong with it. We will also reimburse you for the shipping as well.
- ONCE AN ORDER IS PLACED, WE WILL NOT CANCEL THE ORDER.
- We will also NOT CHANGE THE FORM OF PAYMENT once the order is placed.
- If an item goes on sale within 48 hours of your purchase, we will issue the difference back to you in store credit to your ZZS account.
- If a FINAL SALE item is sent back, you have 30 days to respond whether you'd like to pay return shipping or donate the items. If we do NOT hear from you, we will donate without your consent.